Mikel had a very slight build, I guessed 25-ish, with an engaging smile and an earnestness about him that I found difficult to ignore. While I usually quickly say “No, thank you…” to the credit card promoters in the airport terminal, or just try and avoid making eye contact, Mikel was serious about wanting to engage people. After I spoke with him a bit, his earnestness might also be able to be seen as unusual drive to make his day happen. I sensed that he had come from a state of very deep poverty, and I was correct as I learned more about him. He asked what I did, and when I said that I was in my own business as a consultant, he right away asked how I might help him be more successful in his own quest to be a global consultant, that he was trying to get started. I tried to share that my own network of contacts that made up my initial business came from 35+ years of work in a somewhat specialized field, and that you can’t create that experience any other way than by a lot of years doing something, but that he should believe in his own success as very possible if he keeps engaging people the way he did me.
Staying positive…
After we talked about his goals and ambitions, he asked me how I stayed so positive and optimistic while starting a new business. I explained that much of it for me comes from having faced threats to my life and survived, and that those experiences make me value the people and relationships I’m allowed to enjoy and develop, even some as short as the one I shared with him, that his perseverance was infectious. He then shared that he had grown up in a war-torn place in eastern Africa, and I expect that one of the reasons he was so small was due to really poor nutrition for many of his early years. He had seen horrible things happen around him, had lost the sight in one eye, and he felt really lucky to be able to pursue his dreams in America, that many people he knew when he was young would never have the opportunities he now had.
Thank you, Mikel, for lifting me up that day.
I decided to let Delta know how much I appreciated their young credit card fellow.
————— Original Message —————
To: wecare@delta.com
Subject: OCSD-Share a Compliment-General Feedback-Other General Feedback
I met a wonderful young man today, and I just wanted to share my experience. I don’t know if he is a full-fledged Delta employee or a contractor, but he connects very well with people and deserves to be recognized as a sincere and positive contributor in the airport there in Atlanta. He was in the B terminal I believe between B24 and B32 perhaps, promoting the Delta credit cards today. His name is Mikell (not sure of spelling), and while I usually brush these folks off after years of frequent travel, he seemed really sincere and pleasant, so I talked with him a bit. He really did want to know a little more about me, and in just a few minutes, I really felt lifted up by just having had the chance to meet him. He is a really decent guy, and I thank him for being there today. Nice job, Mikell. The world can be a thankless place sometimes, but you are making a difference just by showing interest in people you meet.
—————————————————-
Hello David,
RE: Case 02059332
Thank you for writing us regarding your experience with Mikel, one of our American Express vendors in the Atlanta airport. While our American Express vendor team work hard every day, I was very pleased that Mikel left such an impression on you. This is the impact we want our employees to make on our passengers.
We are glad that your experience exceeded your expectations. I have forwarded your kind words to our Airport Customer Service Leadership team so they can commend Mikel for his exemplary customer service and also use him as an example for others to follow.
David, thank you for being the best part of Delta and a valued SkyMiles member! I hope that you have a wonderful weekend and we look forward to seeing you on another Delta flight soon!
Regards,
Curtis C. Speziale Jr
Customer Care