Shoeshine, sir?

“Shine ’em up? How are you doing today?”

In my travels for work, I experienced numerous moments where I was pretty sure there was a helper by my side. It was a huge comfort and yet always ended up being a surprise for me when those events happened. Whenever I have the chance, I really enjoy complimenting the people along the way who help me or I can see make an impact on people day in and day out. If I can pass the compliment along via their boss or their spouse, so much the better! This gentleman was doing his daily work in Las Vegas, inside a casino, yet he took advantage of his spot to positively impact people again and again. I let his manager know in the letter that follows:

To the General Manager – Mirage Hotel and Casino, Las Vegas, NV:

I just spent the past 36 hours in Las Vegas for an industry meeting, and I only had one night at The Mirage, but it was very pleasant and I thought I’d let you know. I’m the president of a small manufacturing company in Wisconsin. We employ 65 people in the organization and serve the dairy farming industry.

I’d like to tell you about a wonderful member of your staff whom I met yesterday. Due to the schedule I laid out for myself, I had to head for the airport in Milwaukee at 4 am and I planned to shave, change, and generally feel human after I arrived at The Mirage. After I checked in and changed, I noticed that my shoes were completely gruffy and not ready for two days of industry meetings. I asked downstairs, and one of your staff pointed me toward a shiny-tiled men’s room on the main floor, letting me know that there was a shoeshine stand there. I am mad at myself that I did not ask his name when I met the gentleman manning the stand. Perhaps if I describe him, you will be able to recognize him. He is probably in his late 60’s, and I learned that he grew up on a farm in Mississippi with 9 kids in his family. (I was also raised on a farm and had 15 siblings, so I immediately connected with this gentle man). He came to Vegas in 1963, and I learned about his having done the shoes and boots for Sammy Davis, Jr., Frank Sinatra and other well-known folks. We shared our mutual appreciation for taking good care of nice shoes if you are able to own them, and how the values of taking good care of and connecting to people can really help him appreciate his work. He did an absolutely terrific job making my shoes presentable, but he did an even greater good by putting a little polish and shine on my day, just as I was getting started for doing some business.

If you recognize who the man was with the great talent of taking good care of both shoes and people, please pass along my thanks and let him know he does make a difference for people. Not just with their shoes – I have had my shoes shined hundreds of times in 25 years of travel, but never have I remembered the day, the person, and the learning afterward. Thank you.

A moment of Grace.

“How R U doing?”

In March of 2014, I went and found the contact information for the Hospitality Manager at Minneapolis-St. Paul airport and sent him the note (shown below) after an experience I had with a late night sandwich maker. Her nametag just said “Nigisti”.

Mr. Butch Howard, HMSHost Sr. Director of Operations, Greater Minneapolis-St. Paul Area

I have traveled for 8-15 days a month for 25 years in my work. I can’t say I remember many of my airport meals during those travels, unless one really stands out as awful, and that certainly happens. Every once in awhile, though, you meet someone on the serving side who really does a fantastic job of connecting as a person to the stranger standing in front of them. You have one of those people working in the Quizno’s in Minneapolis, MN. I made a note to myself to let you know, and I almost forgot to send you the note, but I certainly have not forgotten the experience.

On February 28th, I had the good fortune to meet a woman named Nigisti who works there. It was very slow when I came through pretty late that evening, and I got chatting a little with her. I learned that she was originally from an area not far from a place [in eastern Africa] that I will be traveling to in May, and she gave me some tips on traveling there, along with a peek inside her native culture that led to her name. I learned that she had lost her father not too long ago, just as I did a little over a year ago. I am certainly still carrying that loss, while at the same appreciating how much he did for me as I grew up, even though I’m 55 now. She seemed to sense that in me – Nigisti possesses an amazing ability to connect quickly on a very special level, and I wanted you to know that you have someone very special on your staff. She does not just make sandwiches – she touches peoples’ hearts.

Please thank her for me, and know that she does way more than make sandwiches every day at Quizno’s.

After I sent the note, Nigisti left me a voicemail that I really appreciated. In the voicemail, she thanked me for the note, and let me know that she had been singled out in front of the entire airport staff for the highest honor her company gives each year. She lifted me up that evening while making my sandwich, I thanked her, and she lifted me up again. Who benefits more? You? Or the person receiving the lift? Take time to say thanks, even to the most unlikely of people you might meet.

“How R U doing?”

She continues to send me text messages every few months just to check how I’m doing. When I wanted to chronicle our encounter to share the story and the lesson I learned, I asked her, “By chance did she still have the note that I had sent?” It had long ago been purged from my emails by our automated corporate document management system. She did have it, though, five years later. I guess I shouldn’t doubt that we can have an impact on people we meet, just as they make an impact on us.

“How R U doing?”

She recently sent me a very short text:  “How R U doing?” That’s all it said. “How R U doing?” It came on my birthday. I do not share my birthday on any social media or the like. How could she have known the date? The sandwich maker who made my supper back in 2014.  I answered her back, “I’m doing OK, Nigisti.”  I’m doing ok. And thank you.

A Moment of Grace? Without a doubt.

One Life to live, one life to give…

Back to 1983….

Through all the excitement and trials of the early ‘80’s – transitioning from college back to the farm, business challenges on the farm, facing down a cancer diagnosis, meeting Ellen, starting a new career, I had the fun of singing in a barbershop choir and learning a specific song that had a great positive impact on me:

Fun In Just One Lifetime, a song taught to our chorus by Joe Liles and Frank Marzocco, the songwriters. The melody, words and inspiration have never faded for me, even after 37+ years. When it came time for our wedding, Ellen agreed that we could have the best of my barbershopper buddies sing two songs at our wedding service, this one and The Lord’s Prayer. The banner with this theme hung above us, and the words have not lost their power for me to this day. We have just “one life to live, one life to give”. We dare not waste it, not a day of it.

Here are the lyrics to the song:

One life to live, one life to give…

I wanna have fun in just one lifetime,

I wanna have fun before it’s done.

I’ll find some friends that I can trust,

and on my way, I know I must

find love with just one person,

to share with me a family,

And let me write a song for the world to sing,

and I’ll have fun in just one lifetime!

 

Soak up your Moments of Grace. Enjoy them. Appreciate them.

 

Adoration of the Eucharist

Catholics have a type of service where the celebrant places the Eucharist (also often called a “host”) in a gold stand which has a circle of glass in the center (the stand is known as a monstrance) on the altar for viewing and prayer. The timing and frequency of these varies from one parish to another. I converted as an adult, and it was my first time attending a service which included a time of Eucharistic Adoration. While I don’t recall the exact event which triggered this period of Adoration of the Blessed Sacrament at our church, I recall the following observations with exact clarity:

I like to sing in the choir. Our choir is located at the back of our church, on risers up high in the balcony where our pipe organ dominates the upper level. The drawback is that you are 100+ feet away from the altar. I love singing in the choir, but it does disconnect me from both my family attending below, and also from an up close and personal view of the activities going on at the altar.

Trying to figure out the light…

As I looked down at the altar throughout the service, I was intrigued and my eyes kept returning to how the stand holding the Eucharist had a light emanating from the center. It had what I thought was an LED level of yellow-gold brightness, and I assumed that there was a very bright little bulb in the center, illuminating the stand and host for all to be able to pick out amongst the candles, chalice and other items on the altar and in the sanctuary. I wondered if it possibly had a tightly focused spotlight from the side, reflecting off a polished gold plate in the center. My mind worked throughout the service to try and explain the brightness. When I went downstairs after the service, I asked our priest to show me the stand, and I explained what I had been seeing from up in the choir loft. He showed me the somewhat dull brass holder with its little glass host-sized center window which was empty now. No light. No brightness. Explain it however you or I might try afterward, but I know what I saw.

Thank you, angels. A Moment of Grace.

Fly-in Visitor

In 2019, I had the chance to finally meet Rocky Elton, a former classmate of my late uncle Darell (who also happened to be a classmate and good friend of my mother’s). My mother had referred to the fun times she had had with Rocky and Darell numerous times over the years, but I had never met him before. Rocky was also Darell’s college classmate at the University of Minnesota, and both were on the Varsity football team as freshmen in 1951, a rare feat for anyone at that time. I never met Darell – he was my dad’s younger brother, and was killed in an Air Force jet training accident three years before I was born. A tragic loss of a wonderful young man, and a loss that I believe my dad felt sad about his entire life.

Rocky and I were scheduled to meet at his home, to go through a book of photos and remembrances that I inherited. I had asked Rocky to sit down with me and share stories and memories of his time with my uncle over 65 years earlier. As we arrived and stepped out of the car, Rocky looked down and saw a gray pigeon sitting on the grass near us. “Well, will you look at that! I used to raise homing pigeons, and I haven’t had any in over 5 years! This one showed up just a few minutes ago, and it’s one I raised – it has my band on its leg. I think it’s Darell come to visit.”

Angels. Moments of Grace.

Angels. They’re everywhere.

Sometimes you need an angel, other times you need to be brought back down to earth.

Most of my angel moments have been amazingly uplifting and soul-filling. A couple others have fulfilled their purpose, but in a more humbling way.

I was on a business trip to St. Louis that required me to be in town on a Sunday morning, and I decided to attend church service at the cathedral. I was there early, and the organist/choir director was there setting up and prepping his music. I sat and listened and then got up enough nerve to mention to the director that I sang with my choir back home and read music pretty well, and that I’d love to sit in and sing with the choir that morning. He smiled, pointed to a spot in the pews right in front of the choir (but not in the choir), and suggested “Why don’t you sit down right there and just sing your little heart out?” Check. Message received. ☺

Angels and diners

Stopping at a small diner/old root beer stand for lunch, Ellen and I looked over the menus, asked what the soup was for the day, ordered our drinks… the usual routine. Our server was busy, as it appeared to be peak lunchtime for the little place. When she got back with the drinks and asked if we had decided on our lunch choices, we ordered, Ellen first, then my own, and then I offered the server the menus. Apparently, I forgot that we had picked them up from one of those slotted holders on the wall end of the booth. They left their menus there, rather than collecting and handing them out for each patron. There was just something about the timing of the way she coached me where to return the menus:  “Sir, you can take those menus and shove ‘em….. right back there.”  Check. Message received.  ☺

Angels. God winks. Moments of Grace.

Lessons from Mwanza

A few years ago, I had the incredibly fortunate opportunity to “follow” one of my sons to Tanzania. He was a new young doctor in the midst of his pediatric residency, and his resident program included a 6-week rotation at the Bugando Children’s Medical Center in Mwanza, Tanzania. My wife encouraged me to follow him to Africa and join him for some time together when his rotation experience was done. He had recently married and she said, “You may never get a chance like this again to spend some time with him. He’ll be incredibly busy when he returns and so will you. Do it!”

So I did. The entire experience was one of our best times ever together, and filled me with admiration for him and his commitment to pediatric medicine. It also gave me the opportunity for me to learn first-hand about more of our world. When I first arrived, I set up at a hotel in a different part of Mwanza than where my son was, as the hospital had the 3 residents staying in a very spartan, downtown building operated more like a hostel than a hotel. His residency program rotated 2-3 residents every 6 weeks to Tanzania, and several times each year would send a medical student to Chicago for an exchange experience. The small hotel I chose was extremely reasonable, comfortable and immaculate, situated 50 yards from beautiful Lake Victoria.  An amazing blessing in itself.

We had tried several Skype calls with him prior to my arrival, and the cultural differences began to show when we had to adjust to the fact that our son’s calls could only be made from one spot in a hallway of the hospital because the internet was so poor. Medical records were on yellow legal pads. There often there wasn’t enough oxygen for the kids who needed it, or they had to make decisions about which antibiotic to use in place of the one they preferred. Sometimes parents had to take their children back home and wait to be contacted when the parts came in for the broken CT scanner, even if they had walked to the clinic, carrying their child for perhaps days. The residents did learn lessons in how to provide medical treatment and comfort even when they didn’t have every treatment or diagnostic tool at hand. The birthing room was a large open room with at least 10-12 women in various stages of labor on gurneys, all going through their deliveries in the company of each other and the medical personnel moving about. I helped

a new young mother in the hallway as she struggled to get her twin babies situated for the first time in her kanga, the sling/wrap used by Tanzanian mothers to carry their babies. Struggling, yet smiling. Like so many people I met in Tanzania.

While enjoying a hot breakfast and wonderful coffee at my hotel, I noticed that the fellow who maintained the fresh fruit on the buffet and smiled so warmly to every guest had what I thought were the exact same Merrell trail runners that I really enjoyed. I complimented his choice of footwear. He was so proud to show them off to me, and I noticed that his were slightly different than mine – they were retreaded with actual tire treads. He took the cast-off, worn-out shoes from some American or European and put entirely new treads on them! As the trip went on, I realized that virtually all the

Mwanza street

people I saw wore what was sold by street vendors – used clothing that arrived in huge bales from overseas and got taken apart and sorted for sale by different specialized vendors – baby clothes, shoes, jeans, everything we only buy new or perhaps in a resale shop.

I checked with my hotel to see if I could visit an orphanage near the city, and I located a place that actually specialized in only babies, a “baby home” as they called it. They only kept kids up to 5 years of age. If they were still there at 5, they were transferred to a different orphanage. It was started and run by a woman from England, and she explained to me that if a Tanzanian woman cannot produce enough breastmilk, they bring their child to the baby home, leaving their baby with the home until they can eat solid food. I must have looked a little shocked by this, so she explained to me that baby formula costs at least $60 per month, and the average wage for a worker in Tanzania is only about $40, hence there is no way for most to purchase formula, plus the water is unhealthy for mixing formula. Other babies were from unplanned pregnancies or women who lived in the streets, and they would bring them to the baby home hoping they would be adopted, but also might return when they or the mother’s family could cope with them as an older child. On the day I was there, several children had just returned from being seen by doctors at Bugando Medical Center, perhaps by my son. Here is the heart of my story:  I have 13 adopted siblings, 8 from countries outside the U.S. As I stood in the midst of at least 30 cribs, and then knelt in the playground and was mobbed by dozens of smiling, chattering toddlers in the playground, I could only feel the tears well up inside me and my throat choking closed, realizing that any one of my adopted siblings could have started in a place like this, and likely one not nearly as nice and clean and loving as this place was. Every single smiling child wanted to touch me, and I couldn’t hug them all at once, but I tried!

Truly this place was filled with the Grace of God. It was palpable. I will never forget the experience and the feeling. Lessons from Mwanza. Moments of Grace.

I ran into an angel today…

I ran into an angel today

Sometimes I run into angels. That day I backed into an angel. Pretty sure. “Merry Christmas”. The elderly gentleman just said, “Merry Christmas”!

Last Christmas I had to run to Menard’s for something, and I may have not been paying perfect attention, but as I got ready to back out of my parking space, I did look back, I really did. I thought it was open behind me. I didn’t realize that there was anybody there until I heard an awful crunching sound and felt my car jerk to a sudden halt. I hate when that happens, because I’m just nuts about scrapes and dings on anything I own. I had backed right into the corner of this fellow’s car. I jumped out, profusely apologizing and trying to explain that I never saw him. Well, no kidding, Sherlock. I felt so bad for him, his nice car now scraped up, and for my own damage, and he just calmly said, “Don’t worry about it. It’s really nothing.”

I had an eerie feeling that either he was an angel sent to remind me that I needed to be more careful while backing up, or maybe that he had something seriously much worse than this event going on in his life, because he wanted nothing from me. No contact or insurance information, no exchange of phone numbers. All he said was “Don’t worry about it. It’s really nothing. Merry Christmas.”

An angel. A moment of Grace.

Wallets and phones

wallets and phones

I appreciate angels helping us on so many days. At the end of a trip up north, I goofed up and set my wallet and iPhone on the tonneau cover on the truck box, right behind the cab, “just for a second” as I loaded up the cab of the truck. Right. Just for a second. So we took off for home, and after a few minutes driving, my wife suddenly asked “Is that your phone ringing?” I reached around in the bins and the console and gasped, “Oh my gosh, I don’t have my phone, or my wallet!” And then I remembered putting them behind the cab, so I pulled slowly to the side of the road and went back to see if they were still there. Nope, gone. So I turned around, trailer and all, and we started driving back the way we came – we’d only gone a few miles, but we were on a busy state highway. Driving slowly, looking along the shoulder and in the road, after 3/4 of a mile I saw my wallet and jumped out. It was already emptied of credit cards and cash, and I found myself thinking, “Could someone already have grabbed it and emptied it?” and then I saw a $20 bill, and then a single, and then all my business receipts, then a credit card, then another. Spread over several hundred yards in the ditch. Then Ellen found more cash and credit cards on the other side of the road. We found every piece of paper and plastic spread over 1/4 of a mile on both sides of the road. No phone, though, so we got in and kept driving, ever so slowly, with Ellen calling my phone number with her phone, windows rolled down. I heard my ring tone and saw my phone sitting on the far shoulder. Otter case dinged a little, but otherwise perfect after doing a flying double twist, triple somersault at highway speed.

Thank you, angels. Your help is much appreciated. Every day.

“Did you have a good day?”

“This is my little dog, Angel. He helps me on my walks. I live nearby.” The old man sent a wave of calm over me as I started my conversation with him, window rolled down, furiously trying to turn around in the middle in the intersection he was crossing. I was so angry, lost, late for something, with the van full of family in my rearview mirror. Pre-GPS, I was trying to get to the interstate to head north, and somehow I had gotten screwed up in a neighborhood and couldn’t find the street that would take me there. I was fuming, and everyone in the car knew it.

I snapped at him, “Can you tell me how to get to the interstate going north?” His calmness continued as he asked me, “Did you have a good day?” I continued pressing him, demanding, just wanting him to tell how to get to the interstate, and fast. “Did you have a good day?”, he asked again. Aargh, what difference does it make?? “I don’t really drive anymore, so I don’t know very well. Did I tell you about my son, David?” I guess it’s a common enough name, but a little strange to me that this calm soul in front of me decided now was the time to share his family details, and his son’s name was the same as mine. “No, you didn’t tell me about your son, David,” I responded. “He works at a big grocery store two blocks up, then you turn left, and just past it is the interstate,” he shared, then continued, “so, did you have a good day?”

I thanked him, finished turning around and headed the direction he had directed. Sure enough, there was the grocery store, there was the ramp onto the interstate. For much of the way home, my wife and family kept talking about the little old man. How strange it was that his dog happened to be named “Angel”. How strange that his son was named “David.” How strange that he said he didn’t really know the way, and then he did. But strangest of all was the way he kept calming me down, asking “But did you have a good day?” Years later, we still will ask ourselves that when in a particularly frustrating spot, lost, or when stuck in traffic or having missed a turnoff. We did have a good day that day – we had been to Irish Fest as a family, enjoyed the music and the chance to be together. We had a very good day, in fact.

But maybe it took a little old man and his dog, Angel, to make me realize and remind me of that. Again and again. Thanks, Angel.

Did you have a good day?