“Shine ’em up? How are you doing today?”
In my travels for work, I experienced numerous moments where I was pretty sure there was a helper by my side. It was a huge comfort and yet always ended up being a surprise for me when those events happened. Whenever I have the chance, I really enjoy complimenting the people along the way who help me or I can see make an impact on people day in and day out. If I can pass the compliment along via their boss or their spouse, so much the better! This gentleman was doing his daily work in Las Vegas, inside a casino, yet he took advantage of his spot to positively impact people again and again. I let his manager know in the letter that follows:
To the General Manager – Mirage Hotel and Casino, Las Vegas, NV:
I just spent the past 36 hours in Las Vegas for an industry meeting, and I only had one night at The Mirage, but it was very pleasant and I thought I’d let you know. I’m the president of a small manufacturing company in Wisconsin. We employ 65 people in the organization and serve the dairy farming industry.
I’d like to tell you about a wonderful member of your staff whom I met yesterday. Due to the schedule I laid out for myself, I had to head for the airport in Milwaukee at 4 am and I planned to shave, change, and generally feel human after I arrived at The Mirage. After I checked in and changed, I noticed that my shoes were completely gruffy and not ready for two days of industry meetings. I asked downstairs, and one of your staff pointed me toward a shiny-tiled men’s room on the main floor, letting me know that there was a shoeshine stand there. I am mad at myself that I did not ask his name when I met the gentleman manning the stand. Perhaps if I describe him, you will be able to recognize him. He is probably in his late 60’s, and I learned that he grew up on a farm in Mississippi with 9 kids in his family. (I was also raised on a farm and had 15 siblings, so I immediately connected with this gentle man). He came to Vegas in 1963, and I learned about his having done the shoes and boots for Sammy Davis, Jr., Frank Sinatra and other well-known folks. We shared our mutual appreciation for taking good care of nice shoes if you are able to own them, and how the values of taking good care of and connecting to people can really help him appreciate his work. He did an absolutely terrific job making my shoes presentable, but he did an even greater good by putting a little polish and shine on my day, just as I was getting started for doing some business.
If you recognize who the man was with the great talent of taking good care of both shoes and people, please pass along my thanks and let him know he does make a difference for people. Not just with their shoes – I have had my shoes shined hundreds of times in 25 years of travel, but never have I remembered the day, the person, and the learning afterward. Thank you.
A moment of Grace.

After I sent the note, Nigisti left me a voicemail that I really appreciated. In the voicemail, she thanked me for the note, and let me know that she had been singled out in front of the entire airport staff for the highest honor her company gives each year. She lifted me up that evening while making my sandwich, I thanked her, and she lifted me up again. Who benefits more? You? Or the person receiving the lift? Take time to say thanks, even to the most unlikely of people you might meet.

Catholics have a type of service where the celebrant places the Eucharist (also often called a “host”) in a gold stand which has
In 2019, I had the chance to finally meet Rocky Elton, a former classmate of my late uncle Darell (who also happened to be a classmate and good friend of my mother’s). My mother had referred to the fun times she had had with Rocky and Darell numerous times over the years, but I had never met him before. Rocky was also Darell’s college classmate at the University of Minnesota, and both were on the Varsity football team as freshmen in 1951, a rare feat for anyone at that time. I never met Darell – he was my dad’s younger brother, and was killed in an Air Force jet training accident three years before I was born. A tragic loss of a wonderful young man, and a loss that I believe my dad felt sad about his entire life.
Most of my angel moments have been amazingly uplifting and soul-filling. A couple others have fulfilled their purpose, but in a more humbling way.
A few years ago, I had the incredibly fortunate opportunity to “follow” one of my sons to Tanzania. He was a new young doctor in the midst of his pediatric residency, and his resident program included a 6-week rotation at the Bugando Children’s Medical Center in Mwanza, Tanzania. My wife encouraged me to follow him to Africa and join him for some time together when his rotation experience was done. He had recently married and she said, “You may never get a chance like this again to spend some time with him. He’ll be incredibly busy when he returns and so will you. Do it!”
I appreciate angels helping us on so many days. At the end of a trip up north, I goofed up and set my wallet and iPhone on the tonneau cover on the truck box, right behind the cab, “just for a second” as I loaded up the cab of the truck. Right. Just for a second. So we took off for home, and after a few minutes driving, my wife suddenly asked “Is that your phone ringing?” I reached around in the bins and the console and gasped, “Oh my gosh, I don’t have my phone, or my wallet!” And then I remembered putting them behind the cab, so I pulled slowly to the side of the road and went back to see if they were still there. Nope, gone. So I turned around, trailer and all, and we started driving back the way we came – we’d only gone a few miles, but we were on a busy state highway. Driving slowly, looking along the shoulder and in the road, after 3/4 of a mile I saw my wallet and jumped out. It was already emptied of credit cards and cash, and I found myself thinking, “Could someone already have grabbed it and emptied it?” and then I saw a $20 bill, and then a single, and then all my business receipts, then a credit card, then another. Spread over several hundred yards in the ditch. Then Ellen found more cash and credit cards on the other side of the road. We found every piece of paper and plastic spread over 1/4 of a mile on both sides of the road. No phone, though, so we got in and kept driving, ever so slowly, with Ellen calling my phone number with her phone, windows rolled down. I heard my ring tone and saw my phone sitting on the far shoulder. Otter case dinged a little, but otherwise perfect after doing a flying double twist, triple somersault at highway speed.
